Procedure
Describe the problem with the account email, the date, the amount and the payment method. For an uncredited deposit, attach proof of payment after waiting 10 minutes. For a withdrawal, check the beneficiary name and the number of payment methods linked to the account before writing.
- Open live chat and set out the facts.
- If the reply isn't enough, send the full file to support@instantcasino.com.
- Keep screenshots of the conversation and the transaction references.
Response time
Chat is always on. For a complaint by email, the terms (clause 19.1) set a resolution target of 90 days, with a reply to the account email address.
Remedies
Under the terms, an unresolved complaint can be escalated to the compliance department (clause 19.2). Keep the chat transcript and the email thread together, so the whole file can be reviewed in one go. Suggestions about the catalogue, payment methods or the interface go through the same channels.
18+ only. Gambling can be addictive: play responsibly and seek help from a support service if you need it.
