How it works
Tell us what went wrong and add your account e-mail, when it happened, the sum involved and the payment method behind it. For a deposit that never arrived, wait 10 minutes and then attach your payment confirmation. For a payout, check first that it is heading back to the method you deposited with and sits within your limits.
- Open our live chat and lay out what happened.
- Still not sorted? Send the complete case to complaints@instantcasino.com by e-mail.
- Hang on to screenshots of the chat and every transaction reference number.
Response times
Live chat is available 24/7. When a payout needs a manual check, we finish it inside 24 hours, and anything you send by e-mail is answered in writing, so you keep a record of it.
Next steps
InstantCasino is owned and operated by 3-102-937894 Limitada, and complaints addressed to it go to complaints@instantcasino.com. Give the case a clear subject line and include everything you have already sent us in chat. Ideas about our games, payment options or the site itself are just as welcome, through the same channels: the 24/7 live chat or e-mail.