Our channels and when to use them
| Channel | When it is open | Use it for |
|---|---|---|
| Live chat | round the clock | quick questions about your account, cashier or games |
| E-mail: support@instantcasino.com | the address listed in our FAQ for every topic | missing deposits with your payment confirmation, verification questions and anything that needs a written record |
| Complaints e-mail | complaints@instantcasino.com, listed in our footer | formal complaints, with full details |
Scroll across to read all columns
Our chat never closes, so day or night you reach a real person in seconds. Go with e-mail when you need to attach something, such as proof of a deposit that has not appeared after 10 minutes, or when you want a written trail. For a formal complaint, write to complaints@instantcasino.com and include every detail: dates, amounts, the method used and your account e-mail.
Three common cases, three messages
A deposit that has not shown up: give it 10 minutes, then e-mail support@instantcasino.com with proof of payment, such as the receipt or a screenshot, plus when you paid, how much, which method and the e-mail on your account. A withdrawal that seems slow: remember that payouts go back through the method you deposited with, that daily payouts top out at €4,000, weekly ones at €10,000 and monthly ones at €20,000, and that an occasional manual look by our team lasts no more than 24 hours. After processing, crypto is almost instant, while cards usually need 3 to 5 days and bank transfers 3 to 5 business days, so mention the request date and the method when you write. A complaint: stick to one topic per message, give dated facts and screenshots, and send it to complaints@instantcasino.com so it lands with the right team from the start.
What you can count on from us
Our live chat runs 24/7, every day of the year. Anything that needs a document goes to support@instantcasino.com, and formal complaints have their own address, complaints@instantcasino.com, so nothing gets lost in the shuffle. Keep a copy of every exchange with us: an e-mail thread saves itself, but a chat conversation only stays with you if you save a copy before you close it, which makes it easier to pick up a case later.
Verification documents: where to send them
Your ID and other documents should go to support@instantcasino.com and nowhere else: not through a link a stranger sends you, not over social media. Mention your account e-mail and what kind of document it is in the subject, and hide the central digits on a bank card before taking the picture. Our automated check usually wraps up within one hour, often in just minutes, and the result reaches you without you having to chase it.
Keeping your play in check: where to start
Thinking about a limit, or about stepping away for a while? Our live chat can help at any hour with a deposit limit, a time limit or self-exclusion for a period you choose. Every option is explained in full on our Responsible Gaming page.
Write to us
Gambling is for adults only. Gambling involves risks: debt, isolation, addiction. If you need help, contact a gambling support service in your country.