Our licence
Instant Casino is a licensed online casino owned and operated by 3-102-937894 Limitada. You'll find the licence holder and the regulator in the summary table below; our full terms, bonus terms and responsible gaming page are always available on the site.
Who's behind the Instant Casino brand
Two companies are involved in running your account. The casino itself is owned and operated by 3-102-937894 Limitada. Payments are handled by S.I.L.V.E.R. Veil Group LTD (HE 483922), based in Larnaca, Cyprus, which acts as our payment agent. That's why a company name you don't recognize could appear on a bank or card statement after a deposit. If you ever want to raise a formal complaint, you can write to complaints@instantcasino.com, while everyday questions go to our 24/7 live chat or support@instantcasino.com.
Terms worth knowing before you open an account
| Topic | What applies on your Instant Casino account | Section |
|---|---|---|
| Payout route | money comes back to you through the same payment method you used for your deposit (FIFO) | 6.22 |
| Processing fees | none where we can avoid it; a fee may apply if a deposit isn't played once | 6.13, 6.15 |
| Payout ceilings | no more than €4,000 daily, €10,000 across one week and €20,000 over a calendar month | 8.1 |
Scroll across to read all columns
This table is a quick overview; the full wording of our terms and conditions and of our bonus terms is what counts. Our site is in English, so please read the complete documents carefully before your first deposit, and ask our chat team if any clause is unclear to you.
When bonus money or winnings can be lost
A few rules in our bonus terms can cost you money if you overlook them, so here they are up front. While a bonus is active, you can stake €5 at most on each round, and using Feature Buy with bonus funds isn't permitted. Request a withdrawal before the 35x playthrough is finished and the bonus is cancelled. A bonus balance that falls below €0.10 means the bonus is gone. When you do finish wagering, the most bonus money that can be turned into cash is 10x the bonus. A household, an IP address, a computer and a customer can each claim any given offer just once. On the cashier side, a processing fee may be charged when a deposit is withdrawn without being played through at least once.
None of this is meant to catch anyone out. These rules target specific situations; if you play with your own money from your own account and take a moment to read the bonus terms first, they're unlikely to ever affect you.
How we handle disagreements
If something doesn't look right, start with our support team: live chat is open 24/7 and you can also reach us at support@instantcasino.com. Give us as many details as you can, such as your account e-mail, the date and time, the amount and the game or payment involved. Most issues get sorted at that stage. If you're still not satisfied and want to make it formal, send a written complaint to complaints@instantcasino.com.
Keep a paper trail: written messages beat memory every time. Stick to one complaint per issue, note dates and amounts, and save screenshots. Questions about a bonus or a payout are best raised with support first, then by e-mail to our complaints address.
Our game studios and how payments work
Our lobby of more than 3,000 games is built with well-known studios, including Novomatic, Penguin King, Popiplay, Booming Games, AvatarUX and Happy Duck, alongside many others. Payments run through our payment agent, S.I.L.V.E.R. Veil Group LTD in Cyprus. Deposits normally land within 10 minutes; if one hasn't shown up by then, e-mail the confirmation to support@instantcasino.com and we'll trace it. Withdrawals go out to whichever method funded your deposit (T&C 6.22), capped daily at €4,000, weekly at €10,000 and monthly at €20,000 (section 8.1 of our terms). Got a question on any of this? Our chat team is happy to explain.
Before you deposit
- Check the bonus terms first: the welcome bonus carries a 35x playthrough on the bonus amount.
- Make sure the payment method you use is your own.
- Remember the route: support chat first, then complaints@instantcasino.com.
Got a question? Sending it by e-mail rather than through chat leaves you with a written, dated answer, and that's worth saving. Read the latest version of our terms on the site before each big deposit.
Play for fun, not to fix money worries. Deposit caps, time limits and self-exclusion are always there in your account settings when you need them.
Asked often
Is InstantCasino a licensed casino?
Yes. We're run by 3-102-937894 Limitada; licence details are in the table above.
Can I read your terms and conditions in English?
Yes. The whole site is in English, our general terms and our bonus rules included. If any wording is unclear, our chat team will happily explain it.
How do I raise a dispute?
Contact support first, on 24/7 live chat or at support@instantcasino.com, with every detail you have. If the answer doesn't resolve it, send a written complaint to complaints@instantcasino.com and keep copies of your messages.