Our terms
Instant Casino runs on two published sets of rules: our general terms and conditions and our separate bonus terms. The rest of this page walks through both in plain English, clause by clause where it matters, so you know the rules on bonuses, payouts and limits before you play.
Key terms to know before you open an account
| Topic | What our terms and conditions set out | Clause |
|---|---|---|
| Payout route | back to the method used for deposit | 6.22 |
| Withdrawal fees | none where possible; a processing fee may apply to a deposit never wagered once | 6.13, 6.15 |
| Withdrawal limits | up to €4,000 in a day, €10,000 in a week and €20,000 in a calendar month per account | 8.1 |
Scroll sideways to reveal the whole table
This table is a short summary; the full terms and conditions and the bonus terms are the documents to rely on, and they cover each point in more detail. Our whole site, those documents included, is published in English. Please set aside a few minutes to read them before making your first deposit with us.
When a bonus or winnings can be lost
Several bonus rules can cost you money if they are ignored, so we spell them out here. Requesting a withdrawal before the 35x wagering is complete cancels the active bonus. Using Feature Buy with bonus funds is not allowed, and stakes above €5 per round are not permitted while a bonus is running. If your balance drops under €0.10, the bonus is forfeited. Only one offer is available per customer, computer, IP address and household, so a second claim from the same home will not stand. Some games are excluded from bonus play, and contributions differ: slots count 100%, table games 20%, while dice, arcade, roulette and certain others count 0%.
Playing without a bonus keeps things simple, since none of the wagering rules then apply. The one charge worth knowing about is the processing fee that may arise when a deposit is withdrawn without being wagered even once.
Questions or disagreements
If something about a bonus, a payment or your account does not look right, contact us first. Live chat is open 24/7, and for anything that needs documents, write to support@instantcasino.com. A deposit that has not reached your balance after 10 minutes is sorted fastest when you e-mail us the payment confirmation. Give us the full picture in your first message: dates, amounts, the method you used and what you expected to happen.
A written record helps most: e-mail rather than chat for anything important, one issue per message, with dates, amounts and screenshots. Keep every reply we send you, so a follow-up can pick up exactly where things were left.
Before you deposit
- Read the bonus terms first: wagering is 35x the bonus amount and the maximum bet is €5 per round.
- Pick a method you will also want to be paid out to.
- Keep our live chat and support@instantcasino.com handy for any question.
Complete the identity check early. It is mandatory for every account, automated and usually done in minutes to an hour, so finishing it before you play saves waiting later. If any wording in our terms leaves you unsure, ask us first.
Questions that come up
Which language are the terms written in?
Our site is published in English, and so are the terms and conditions and the bonus terms; for any wording you are unsure about, ask our team on live chat.
What should I do if I disagree with a decision?
Contact our team first on live chat, open 24/7, or by e-mail to support@instantcasino.com, and set out the details: dates, amounts, the payment method and screenshots. A written message with every fact in one place gets the quickest answer.