How to proceed
Describe the issue and include your account e-mail, the date, how much was involved and which payment method you used. For a deposit that has not been credited, attach the payment proof once 10 minutes have passed. For a withdrawal, remember that it always goes back to the method you deposited with (FIFO, T&C 6.22).
- Open the live chat and set out what happened.
- If that does not settle it, send the full case to support@instantcasino.com.
- Save chat screenshots together with your transaction references.
Response times
Live chat is open around the clock. Withdrawal requests are processed instantly, with a manual review of up to 24 hours in rare cases, and KYC checks take minutes to an hour.
Feedback
We also welcome suggestions, sent through the same two channels. Tell us which of our more than 3,000 games, which studios beyond Novomatic, Penguin King, Popiplay, Booming Games, AvatarUX and Happy Duck, or which payment options you would like to see, and how our Tournaments, Turbo 10, Lootboxes or Daily Hunt promotions could work better for you.