Our channels and their uses
| Channel | Availability | Ideal for |
|---|---|---|
| Live chat | 24/7 | quick questions on your account, cashier or a game |
| E-mail support@instantcasino.com | the address given in our FAQ for written requests | a deposit still missing after 10 minutes (attach the payment confirmation), plus anything you want in writing |
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Our chat never closes, day or night. E-mail is the better choice whenever you want a written record or need to send a file, such as the confirmation for a deposit that has not shown up within 10 minutes. Questions about verification usually resolve themselves, because our KYC checks are automated and normally finish in anything from a few minutes to an hour; if yours takes longer, either channel can look into it for you.
Three situations, three messages
Missing deposit: give it 10 minutes, then e-mail us the payment confirmation, with the receipt or a screenshot, the date, the amount, the method you used and your account e-mail. Pending withdrawal: remember that we process requests instantly and that a rare manual review takes up to 24 hours; after that, crypto lands almost at once, Visa and Mastercard usually take 3–5 days and bank transfers 3–5 business days. Payouts always go back to the method you deposited with, within limits of €4,000 a day, €10,000 a week and €20,000 a month. Bonus question: tell us which offer it concerns and how much you have wagered, since the welcome bonus needs 35x the bonus amount, stakes are capped at €5 per round and slots count 100% while tables count 20%.
What you can expect from us
Our live chat team never clocks off, so you can raise a question at 3 a.m. as easily as at noon. Automated identity checks generally finish within an hour, withdrawal requests are processed instantly and a manual review, when one is needed, takes no more than 24 hours. Keep a copy of every exchange: e-mails stay saved in your inbox, whereas a chat transcript is only kept if you copy it yourself before you end the session.
Verification documents: the right channel
Identity checks are mandatory for every player, and our KYC process is automated, typically taking a few minutes to an hour. If our team ever asks you for something more, reply only through our live chat or to support@instantcasino.com, never through a link sent by someone else. Put your account e-mail and the kind of document in the subject line, and cover the middle digits of any bank card before you send a picture of it.
Questions about play and your limits
Want a cap or a break? Message us at any hour. We offer a deposit limit, a time limit and self-exclusion for a period you choose, which cannot be reversed before it ends. The full steps are on our Responsible gambling page, and live chat can help.
Write to us
Gambling is for adults only. Gambling involves risks: debt, isolation, addiction. If you need help, contact a gambling support service in your country.