How our verification works, step by step
Verifying who our players are is a standard part of running a licensed casino, and at Instant Casino it applies to every single account. You don't need to book a call or wait in a queue: the check is automated and is usually finished somewhere between a few minutes and an hour. Withdrawal requests themselves are processed instantly in most cases. Now and then a request gets a manual look from our team, which can stretch to a maximum of 24 hours. Once it's approved, your money is sent to the payment method that funded your deposit (T&C 6.22), so keeping your details accurate keeps the whole process smooth.
Minutes to an hour is what you can expect when the automated check does its job. When a team member has to review a withdrawal by hand, it can take as long as 24 hours on our end; accurate details from day one help you avoid most delays.
Why an online casino verifies who you are
Two related ideas sit behind every check. KYC, short for Know Your Customer, is about confirming that the person holding an account really is who they say they are. AML (Anti-Money Laundering) is there to make sure money moving through a casino comes from legitimate sources and that the platform isn't used to pass funds along. Put together, they protect honest players and the casino alike, which is why licensed operators treat both as standard practice rather than optional extras.
In everyday terms, this means a casino account is never fully anonymous, and that stays true whether you pay by card, by Interac, by Open Banking or in Bitcoin. KYC is mandatory on every Instant Casino account, whatever method you use. It's also why any offer can be claimed only once by each customer, household, computer and IP address, and why winnings travel back along the route your deposit came from. None of it is personal; it's simply how we keep accounts safe and fair for the whole community.
Verification at a glance, in one table
Your verification and the cashier work hand in hand. Payouts follow the same route as your deposit (that's rule 6.22 in our T&C), every promotion is limited to a single claim for each customer, computer, IP address and household, and section 8.1 of our terms caps payouts at €4,000 daily, €10,000 weekly and €20,000 monthly. Consistent, accurate details are what let all of this run smoothly for you.
We don't list a fixed set of documents on this page. If the automated check needs anything extra from you, our support team will tell you exactly what to send; you can reach them 24/7 on live chat or by writing to support@instantcasino.com, whichever you prefer.
| What we look at | How it works | Where you'll find it on our site |
|---|---|---|
| Your identity (the KYC check) | runs on its own, typically in minutes, at most an hour | our FAQ on how account verification works |
| Payout route | same method as your deposit | T&C 6.22 |
| Deposits not yet played through | a processing fee may apply when the deposit has not been wagered once | our terms and conditions, sections 6.13 and 6.15, which cover processing fees on withdrawals |
| Payout ceilings | €4,000 daily, €10,000 weekly | T&C 8.1, which also sets the €20,000 monthly ceiling for every account |
| Manual review of a withdrawal by our team | rare, up to 24 h | handled by our own team, only when a request needs it |
Scroll across to read all columns
What can slow down a withdrawal, and why
Most withdrawal requests are processed instantly, so in the vast majority of cases there's nothing to wait for on our side. A small number get a manual review, and that can take up to 24 hours. A few other things shape the timing: the money goes back through the method you used to deposit, a withdrawal requested before a bonus is fully wagered cancels that bonus, and a processing fee may apply if your deposit was never played through at least once. Daily, weekly and monthly ceilings of €4,000, €10,000 and €20,000 apply as well, as written in clause 8.1 of our T&C.
After we approve a payout, how quickly it lands depends on the method. Crypto withdrawals arrive almost instantly once processed. Visa and Mastercard payouts usually take 3 to 5 days, and bank transfers 3 to 5 business days. If the timing ever looks off, drop us a line on live chat: we're there 24/7 and can see exactly where a request stands.
Getting your account ready before the first deposit
- When you sign up, enter your name, address and contact details just as your official papers show them, so the automated check can match them first time.
- Use a payment method that's in your own name, never a card or wallet borrowed from someone else, even a family member.
- Keep a valid photo ID and a recent proof of address handy, in case our team asks for something extra; having them ready means you won't lose time later when you're waiting on a payout.
- Send documents only through the channel our support team gives you, or to support@instantcasino.com by e-mail, and never through a link someone else sent you.
- Note the date you sent anything and save our reply, so if a question comes up later you have a clear written record to point to.
- Remember that payouts travel back along your deposit route, so plan your deposits around it.
Getting this sorted before your first withdrawal means no surprises on the day you're waiting for your money.
What to do if you feel stuck
Your first stop is our support team, on 24/7 live chat or at support@instantcasino.com. Tell us your account e-mail, what you were trying to do, the amount and when it happened; the more detail you give, the faster we can help. Many verification questions are cleared up in a single conversation. If you're still not happy with the outcome and want to escalate, send a written complaint to complaints@instantcasino.com and keep copies of everything you send.
Gaming is entertainment, not income. Deposit caps, time limits and self-exclusion for a period of your choosing are available to every player.
Asked often
How long does verification take at Instant Casino, usually?
Our automated check is normally done in a matter of minutes, an hour at most. Should a withdrawal need a manual check, give us a maximum of 24 hours.
Which documents will I need to send?
We don't publish a fixed list. In most cases the automated KYC check clears without any extra steps; if it needs something more, our support team will tell you exactly what to send and how, by live chat or through support@instantcasino.com.
Can I cash out to a family member's account?
No. A withdrawal is always sent to the payment method that funded your deposit (T&C 6.22), so please always deposit with a payment method that's in your own name, never someone else's card or wallet.